The 10 years warranty is applicable under the following conditions:
Completing and lodging your warranty registration card found on the back page of user manual promptly after installation will ensure that your details are computerised for quick reference. Please feel free to hand this to your installer or salesperson instead of posting. If you do not have one, contact us and we will provide you with one immediately.
The warranty period starts from the date of installation of the solar water heater on the premises.
We warrant that the stainless steel tank shall be free from defects caused by faulty workmanship or materials that affect the normal functioning of the system for a period of TEN (10) YEARS.
We warrant that the collectors shall be free from defects caused by faulty workmanship or materials that affect the normal functioning of the system for a period of TEN (10) YEARS. This does not apply to breakage of the collector glass.
We warrant that Parts and other Items shall be free from defects caused by faulty workmanship or materials for a period set out by the manufacturer.
Labour is under warranty for TWO (2) YEARS from the first installation of the complete system.
If you have elected to supercharge your solar Hot Water Heater with an Electrical Booster for those long weeks when the sun is hiding or the days are just too chilly to keep the heated water warm, we guarantee the labour for the above of TWO (2) years and handover the limited manufacturer's warranty on the Element & Thermostat. Please note our Elements and Thermostats are European manufcatured and have a declared failure rate of less than 1 in 1000.
Compared to other Australian distributers, our systems do not have an anode which require a costly replacement each 2 years - 5 years to maintain waranties.
Any claim under this warranty shall be made as soon as possible after such a defect becomes evident. Claims should be made to your nearest Sun Ray branch Service Representative.
Warranty claims will not be considered if any work is carried out without prior authorisation from the nearest Sun Ray branch office or Sun Ray Dealer.
PLEASE REFER TO YOUR WARRANTY BOOKLET FOR ADDITIONAL INFORMATION AND CIRCUMSTANCES UNDER WHICH THE WARRANTY IS VOID.